last updated: October 5th 2026
ABOUT THIS POLICY
Avli Eats is a Greek street food truck and catering business run by Griggs Group trading as Avli Eats ("we", "us", "our"). We respect your privacy and handle your personal information with care.
This policy explains what personal information we collect, how we use it, and your choices. It applies to everyone who buys from us, joins The Gyros Club, subscribes to our emails, or makes a catering or event enquiry or booking.
WHAT WE COLLET
We only collect what we need to serve you, run The Gyros Club and manage bookings. This may include:
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Your name, email address and mobile number
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Your date of birth, if you give it to us for birthday rewards
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Your purchase history, stamps, level and rewards in The Gyros Club
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Event and catering details, such as the date, location, guest numbers and any dietary requirements you tell us about
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Anything you send us when you contact us by email, phone, message or social media
We do not collect or store your full card details. Card payments are processed securely by our payment provider.
HOW WE COLLECT IT
We collect your information directly from you when you:
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Join The Gyros Club at the truck, by QR code or on our sign-up page
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Make a purchase and have it recorded against your Gyros Club account
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Subscribe to our emails
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Make a catering or event enquiry or booking
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Contact us by email, phone, message or social media
WHY WE USE IT
We use your information to:
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Run The Gyros Club, including tracking stamps and levels and giving you your rewards
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Send your birthday rewards
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Send you emails about our menu, locations, events and offers
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Respond to enquiries and manage catering and event bookings
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Improve our food, service and program
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Prevent misuse of The Gyros Club
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Meet our legal obligations
WHO WE SHARE IT WITH
We never sell, rent or trade your personal information.
We only share it with trusted service providers who help us run our business, and only as much as they need to do their job. These include:
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Square, our point of sale, payments and loyalty provider
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EmailOctopus, which we use to send our emails
We may also share information if the law requires it.
OVERSEAS STORAGE
Some of our service providers may store information on servers outside Australia, including in the United States. We choose providers that take reasonable steps to keep your information secure.
MARKETING AND UNSUBSCRIBING
When you join The Gyros Club or subscribe, you agree to receive emails from us about our menu, locations, events and offers.
You can unsubscribe at any time using the link at the bottom of any email, or by contacting us. Unsubscribing from emails does not cancel your Gyros Club membership, and you keep your stamps and rewards.
SECURITY AND HOW LONG WE KEEP IT
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access is limited to the people who need it to run the business.
We keep your information while your Gyros Club account is active or while we need it for the reasons in this policy. If your account is inactive for 12 months, or you ask us to close it, we will delete or de-identify your information unless we need to keep it by law, such as for tax records.
ACCESSING, CORRECTING AND COMPLAINTS
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us. We will respond within 30 days. Please note your date of birth can't be changed once set for Gyros Club birthday rewards, unless it was entered incorrectly and you can show us proof.
If you have a concern about how we have handled your information, please contact us first and we will do our best to fix it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
CHANGES AND CONTACT US
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.
Griggs Group trading as Avli Eats
Email: info@avlieats.com.au
ABN: 29 326 804 974
